Privacy and Security

We do not collect or store your credit/debit card payment details. These are collected by WorldPay, our payment services provider.

We are committed to protecting your privacy and collect only data that is essential for us to provide you with a service, to enable you to pay us for it, to allow us to communicate with you and to help us understand your usage of the service with the aim of improving it for you and other customers.

We do not share your personal information with third parties, except as required to enable payment services to be provided (as in the case of WorldPay, our payment processor) or as is required by law. We may pass on aggregated information (such as statistics on our website usage) to third parties, but this will not contain any personal information that can be directly attributed to you.

As required by the UK Data Protection Act 1984, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. 

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses and 'remember' your details if you choose to register with us. Our cookies do not contain any identifying information on individuals, but are used to track site usage that enables us to develop our website and ensure that high service standards are maintained.

Complaints and problems

If for any reason you want to complain about our service or products please email us in the first instance with as much information as you can give (products, problems, dates etc). We will investigate and phone you back. We will always aim to deal with complaints in a friendly and cooperative manner.