Conditions of Sale

The Consumer Protection (Distance selling) Regulations 2000 is the latest law covering online retailing. (These regulations do not apply to business to business transactions). 

   A customer has the right to cancel an order for goods within 7 working days of receipt of the goods.

 Notification of intention to cancel should be received by Energy and  Environment Ltd within the cooling off period in writing.  “Writing” includes letter or e-mail sent to Energy and  Environment Ltd at its registered address. A telephone call is not acceptable.

  On receipt of notice within the cooling off period Energy and  Environment Ltd will refund the retail sale price of the goods if - and only if - they are returned in a re-saleable condition. The goods are to be cared for by the customer at their own risk.

The cost of returning goods once the customer has cancelled the order during the cooling off period must be paid for by the customer and will not be paid by Energy and Environment Ltd.

Any refunds due will be will be completed within 30 days of the receipt of the goods in re-saleable condition back to Energy and Environment Ltd. Refunds will be made by cheque or by re-crediting the customer’s credit card if the original purchase was made using a credit card.

For orders cancelled before goods are shipped out we reserve the right to charge a fee which will cover the costs of re-stocking the items(s) plus the refund charge made by the credit card company to return money to the customer's card.

Payment can be made online with VISA, Mastercard, Switch, Solo, American Express with secure payments guaranteed by WORLDPAY  

You can also phone or email your order to us.  We will phone you back to check your order, billing and delivery address and card security details before using Worldpay Access to process the order in exactly the same way as if you had paid online. Our security policy (see below) covers online credit card and personal details. 

WorldPay have been authorising online credit and debit card transactions since 1993, and are the UK's largest authoriser of this type of payment. Every day they process over a million transactions. Their corporate clients include John Lewis, Oxfam, Halifax Card Services, FT, Unilever, and many more. Their systems are bank-endorsed and use 2048 bit encryption (very, very high), so your credit card and personal details are always secure.

Cheques (made payable to Energy and Environment Ltd) can be sent with orders to Energy and Environment Ltd, 91 Claude Road, Manchester M21 8DE. Allow 3-10 days for clearance.

Credit card payments will generally only be processed when the goods are ready to be despatched. Sending details via this website is an "offer to buy". and the buyer should verify that all details are correct before completing the order. An email confirmation of some of the "offer to buy" details is sent when you complete the online order - this is not a receipt of payment. A contract is deemed to exist when we accept the order and take payment.

Additional information may be requested for some orders. We will always require card security details. We reserve the right to refuse to supply any goods, without explanation.

Goods only sold subject to availability. E & OE. While every effort is made to ensure that prices and descriptions are up to date and correct it is sometimes necessary to alter prices without notice due to currency fluctuations and other reasons. We will always inform you if prices go up (or down) before we process your order. Any changes will be notified by email / telephone.

It is the responsibility of the purchaser to ensure that the payment/s process without problem and that the item you being ordered is correct for its intended use. Inkjet and laser cartridges are not sold on a trial basis. Please ensure that you have selected the correct inkjet or laser cartridge for your machine. If in doubt enquire by email.

                                               We cannot do Third Part technical support.

Delivery

Please allow up to 14 days for delivery of most products, unless otherwise stated.

All recorded and courier deliveries MUST be signed for. It is the purchaser's responsibility  to ensure that someone will be available at the delivery address to sign for the goods. If no-one is available and the goods are returned to us the purchaser will be responsible for outgoing and return carriage charges. Any refund made will be less these amounts. Delivery charges for non- defective returns are not refundable.

Delivery days means normal working days ( Monday to Friday, excluding bank holiday, Christmas / New years eve). We cannot accept responsibility for delays caused by Royal Mail and / or other courier service. If there is an issue about missing goods or late arrival of goods send us an email and we will chase it up with the carriers.

Delivery to Northern Ireland and the Scottish Highlands and Islands incur greater delivery costs. We will contact customers in these regions of the UK with delivery cost figures.

Returns & guarantees

Goods are guaranteed for varying periods from date of purchase (check the site for details), for defects in manufacture or materials. We will replace defective goods if required as agreed with the customer but reserve the right to give a refund/part refund in line with current legislation.

When signing for the goods remember to check that the packaging is intact and sealed / unopened. Do not sign for damaged goods. If you have any doubts about signing please call us on 0161 881 1383 for advice.

If the packaging is sealed and unopened at delivery and you then discover that the product is faulty or damaged please email or call us immediately. Product returns due to defective manufacture or possible damage in transit must be authorized by ourselves and have a proper Returns Authorization number.

Please remember to take care of the goods whilst they are in your possession. Goods returned damaged or used will not be accepted. Return carriage in these cases is payable by the customer.  The goods should be insured (see your local post office for details) and MUST be unopened and in the original packaging.

Privacy and Security

We do not collect or store your credit/debit card payment details. These are collected by WorldPay, our payment services provider.

We are committed to protecting your privacy and collect only data that is essential for us to provide you with a service, to enable you to pay us for it, to allow us to communicate with you and to help us understand your usage of the service with the aim of improving it for you and other customers.

We do not share your personal information with third parties, except as required to enable payment services to be provided (as in the case of WorldPay, our payment processor) or as is required by law. We may pass on aggregated information (such as statistics on our website usage) to third parties, but this will not contain any personal information that can be directly attributed to you.

As required by the UK Data Protection Act 1984, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. 

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses and 'remember' your details if you choose to register with us. Our cookies do not contain any identifying information on individuals, but are used to track site usage that enables us to develop our website and ensure that high service standards are maintained.

Complaints and problems

If for any reason you want to complain about our service or products please email us in the first instance with as much information as you can give (products, problems, dates etc). We will investigate and phone you back. We will always aim to deal with complaints in a friendly and cooperative manner.